Never hesitate to ask us any question that you have … nothing is off limits. We walk, sleep, eat, pee and poop outside. We may be creating the first of many experiences of a lifetime for you … make sure you are comfortable with what we have to tell you!
How do I make a reservation?
Our featured offerings, training offerings and land navigation workshops are listed on the website and include a payment option. In 2017, Step Outdoors is transitioning away from its weekly course offering format. Instead, we will be accepting customized (first request, first reserve) dates. We encourage you to have a conversation with us to discuss your goals and expectations and we will prepare a Summary of Opportunity. Refer to the Customized Offerings page.
What is included in my backpacking adventure?
Price includes all essential equipment and gear. Essential equipment includes, but is not limited to, backpacks, tents, sleeping bags, sleeping pads, water filter, stove and fuel.
Price includes all in the field meals. Hungry you will not be! In the field meals begins with lunch on the first day and concludes with lunch on the last day. Meals consists of vegetarian fare with organic components. This includes bulk staple foods such as: rice, pasta, cheese, dried beans, nuts and dried fruits. You will have ample choices from which to choose.
What do you mean by “customize” my trip?
Our offerings are not cookie cutter offerings. Instead, we customize and tailor your adventure to meet and exceed your goals, work winthin your fitness and experience level. We aren’t going to make the adventure easy, we want to test the edges but you will be successful. To customize your adventure we will prepare a Summary of Opportunity that provides an exceptional overview of what you can expect.
What if I want a hike designed for just me – a Solo Journey?
No problem. We reserve dates on a first request, first reserve basis. You just have to tell us when you want to go.
What do I need to bring with me?
We do not want you to have to purchase stuff to have a backpacking or outdoor experience. Most of the clothing items you need will already be in your closet. Once your dates are confirmed you will receive a booklet with required items. And, we always have extra stuff in our closet too!
What if I have special dietary needs?
No problem. Each adventure has its own specially designed menu based upon a questionnaire you complete weeks before the start of your trip. You are asked to review the menu prior to the hike and modifications can be made at that time.
Where do I stay before and after my trip?
That is entirely up to you. We can recommend accommodations based upon your specific overnight requirements. Remember, the Meet and Greet is the night before departure. Sometimes the Meet and Greet takes two hours, sometimes five hours.
How do I get to basecamp?
That is entirely up to you but a car rental may be in your best interest. We are unable to refer any transportation or shuttle service.
What is the Drug, Alcohol, Gun, Pets and Cell Phone Policy?
For the safety of our clients, Step Outdoors discourages the use of drugs or alcohol prior to your participating in our offerings. Drugs nor alcohol is tolerated while in the field. Although Colorado has medicinal stores in nearly every town, it is still a federal violation to have on your person, or use marijuana on public lands. Please do not try the baked goods or weed flavors before your adventure.
Likewise, for the safety of you and your hiking partners, please do not bring firearms or pets.
At Step Outdoors we understand that most people feel more comfortable having their phone but, we ask that you leave your cell phone in its “off” capacity throughout your hike. Please do not put your trip leader in the position of having to ask you to get off your phone.
What is Leave No Trace?
Step Outdoors believes in the value of Leave No Trace for outdoor enthusiasts as a set of ethics, not a set of rules. As a set of seven principles, each promotes and inspires responsible outdoor recreation – a common courtesy and hospitality to other visitors. Each of these principles is discussed and practiced as a part of every backpacking adventure.
Should I be concerned about the altitude?
Basecamp is at 8,500-feet. Depending on your course you will hike much higher. Plan on spending a couple of days in the area prior to your backpacking adventure to acclimate. Drink lots of water, minimize your caffeine and alcohol use and be patient with yourself.
Can I tip my guide?
We like to hide our eyes, kick the dirt and say, “Ahh, that isn’t necessary,” but deep down inside we really wish you would.
Do you have references of past backpackers?
Yes, a lengthy one. Check out our 2017 Client Reviews Page or call us and we will provide you with a list of names and phone numbers.
Do you have a referral policy?
Yes, we understand that word of mouth is the best acknowledgment we can receive. We reward any individual who has referred us and the result has been a booking and participation in our summer backpacking adventures, workshops or winter snowshoe hikes and backpacking adventures.
What is the cancellation policy?
We hope you don’t want to cancel your trip but if you do our cancellation and refund policy reflects the investment in time and purchases related to each course. Every registered participant fee includes a $100.00 non-refundable application fee (occasionally there will be a designed trip that will have a higher non-refundable application fee).
Refunds are given in accordance to the following guidelines (unless noted differently on a specific offering):
• More than 60 days before course start date: 100% of course fee minus the non-refundable application fee.
• Less than 59 days but more than 21 days: 75% of course fee minus the non-refundable application fee.
• Less than 20 days: No refund, nonetheless 50% of the course fee can be credited towards another course offered within the next 12-months.
• Less than 7 days: No refund or course credit.
Extended adventures or adventures designed out of the traditional use area of Step Outdoors, require special permitting application and fees and will require a higher non-refundable application fee. These trips are designed specifically for an individual or group of persons with per person rate in congruence with being in the field for the time designed. Individuals who withdraw from a backpacking adventure, once it has begun, receive no refund or course credit and are responsible for their own lodging, meals and transportation when not in the field. Further, the cancelling individual is responsible for any and all costs of lodging and meals of the Trip Leader needed or required because of individual withdraw.
What is the cancellation policy – Day Hikes/Snowshoe/Single Day Workshop?
We hope you don’t want to cancel your day hike/snowshoe hike or land navigation workshop but if you do our cancellation and refund policy reflects the investment in time and purchases related to each offering. Our day offerings include a $25.00 non-refundable reservation fee. Refunds are given in accordance to the following guidelines:
• Less than 48-hours: No Refund or course credit.
• More than 48-hours: 100% of registration fee minus the non-refundable reservation fee.